1. What payment methods do you accept?

   • We accept Visa, MasterCard, American Express (AMEX), and Discover cards.

2. In which currency will I be charged?

   • All transactions are processed in British Pounds Sterling (GBP).

3. Do you offer international shipping?

   • Currently, we ship to select locations. If your region isn’t available at checkout, we may not deliver to your area.

4. How long will it take to receive my order?

   • Orders are processed within 1-2 business days, and shipping typically takes 6-7 business days. You can expect delivery within 7-9 business days from the time you place your order.

5. Is shipping free?

   • Yes, we offer free shipping on all orders.

6. What is your return policy?

   • We have a 30-day return policy. Items must be new and unused. Returns are free, and a prepaid return label is included in your package.

7. Can I exchange an item?

   • We do not offer direct exchanges. Please return the unwanted item and place a new order for the desired item.

8. How will I receive my refund?

   • Refunds will be processed to your original payment method within 10 days after we receive the returned item.

9. What should I do if I receive a damaged or incorrect item?

   • Contact us immediately if you receive a damaged, defective, or incorrect item. We will resolve the issue or send a replacement promptly.

10. Will I receive a tracking number for my order?

    • Yes, once your order has been shipped, you’ll receive an email with tracking details.

11. Are there any additional fees for international orders?

    • If you’re ordering from outside the UK, your country may impose import duties, taxes, or customs fees. These charges are your responsibility and are not included in the purchase price.

12. How can I contact customer support?

    • You can reach us via email at info@jeyybee.com or by phone at +44 7453218396.

If you have any other questions or need further assistance, feel free to contact us!