We are committed to providing a smooth and reliable shopping experience. Below, you’ll find all the details about our order processing, delivery times, and shipping policies. If you have any questions, feel free to reach out—we’re always happy to help!

Order Processing & Delivery Time

• Order Cut-Off Time: 17:00 (GMT) – Greenwich Mean Time (London).
• Processing Time: Orders are processed within 1-2 business days (Mon-Sat).
• Transit Time: Shipping typically takes 6-7 business days after processing (Mon-Sat).
• Total Delivery Time: From the time you place your order, you can expect to receive it within 7-9 business days (Mon-Sat).

Shipping Cost

We offer free shipping on all orders, with no additional charges.

Tracking Information

Once your order has been shipped, you will receive an email with tracking details. If you do not receive a tracking number within the expected processing time, please contact us.

Shipping Restrictions

• We currently ship only to select locations. If your region is not available at checkout, we may not deliver to your area.
• We are not responsible for delays due to customs or unforeseen circumstances beyond our control.

Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery time, please reach out to us. If a package is lost in transit, we will work with the shipping carrier to resolve the issue.

30-Day Return Policy (Summary)

We offer a 30-day return policy for all eligible items. Items must be new and unused, and returns must be initiated through our mailing system. A prepaid return label will be included in the package, and return shipping is free. We do not offer direct exchanges—please return the item and place a new order.

For damaged, defective, or incorrect items, contact us immediately so we can resolve the issue or send a replacement.

Contact Us

For any shipping-related inquiries, feel free to reach out:

Email: info@jeyybee.com
Phone: +44 7453218396